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We are a social media agency experienced in Instagram marketing and we are looking for a customer service representative that can handle messages of potential clients from Friday until Monday or Tuesday (4-5 days per week / 16-20 days per month) every week from 09:00 - 18:00 or 12:00 - 20:00 (working hours and hourly rate in consultation - most important is that all messages of the day will be processed).
It's important that your English writing is fluent/native and that you are also good at sales since you will be in contact with potential clients all the time through chat.
You will be provided with a spreadsheet with answers on the most common questions and situations that you can basically copy / paste. Sometimes the answers will need some adjustments but you will learn over time.
People with experience in customer service is not a must but having some good communication skills and motivation to contribute to a good customer experience is.
Building a long-term working relationship is important to me. Only Dutch / English speaking/writing freelancers can apply for this work from home job.
Looking forward to receiving your application and CV.